Training & Development

There are many costs of unresolved conflict: hostile work environment, low employee morale, negative effects on customer service, diminished cooperation between colleagues, increased turnover costs, absenteeism and increased chances of EEO claims and workplace violence. Your employees are your most valuable asset. The most successful organizations are the ones that invest in their employees by making sure they are well trained in conflict resolution skills.
All workshopss delivered by CMA are able to be custom prepared for each individual organization, taking into consideration the specific organizational culture, concerns and desired outcomes.  Workshops are always designed in an interactive format that will engage participants in experiential practical learning.  Trainings can be scheduled to be live on site or delivered virtuallly on Zoom or MS Teams. 
Popular Training Topics
  • Sexual Harassment Prevention

  • Preventing EEO Complaints

  • Dealing with Difficult People & Conversations

  • Mediation or Negotiation Skills for Managers   

  • Culture, Communication and Conflict

  • Resolving Workplace Conflicts

  • Collaborative Problem Solving

  • Conflict Coaching for Leaders

  • Mediating interpersonal workplace conflicts

  • Managing Different Conflict Styles

  • Conflict Resolution 101

  • Advanced Conflict Resolution Skills

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Audience and Lecturer