Effectively Managing Employee Conflicts

I have heard many ways that companies attempt to manage employee conflicts. They range from yelling at the employees to firing them to ignoring the situations. These issues don’t go away just because the manager tells the parties in conflict to “stop”. This only serves to create underground conflicts that decrease productivity or increase turnover. A perfect example of this is when I was hired to assist an organization with a dispute between two executive secretaries. I will change parties names and keep the company name confidential. Ethel was a long time company employee and was the executive secretary for the company VP, Hank. Marie was the executive secretary for the new CEO, Gar

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