About | Conflict Management Associates, Inc.
Sheryle Woodruff has mediated and consulted for numerous prominent companies around the country, including union and government environments such as: Lockheed Martin, United States Postal Service, United States Army and Navy, City of Winter Park, U.S. Department of Agriculture, ITEC, Charles Schwab and Orlando Utilities Commission. She has helped hundreds of organizations avoid costly lawsuits, improve employee morale and work environment as well as decrease costs related to unresolved conflict.
Sheryle Woodruff is a published author and recognized expert in the field of conflict resolution. Her articles include “Assessing Employee Conflicts” for the American Society for Training and Development, “Preventative Mediation in the Workplace” for the Association for Conflict Resolution, "How HR can encourage a respectful workplace" and "Can't we all just get along" for Society of HR Managers. She co-wrote "Advanced Mediation Skills for High School Peer Mediators" published through Peace Education and co-authored "Why We Do What We Do", a workbook series for at-risk youth in alternative suspension programs.
Sergio has a Master’s Degree in Industrial Relations and a Bachelor’s Degree in Business Administration.
Since retiring from FMCS in 2014, he has been working as a Consultant, Labor Arbitrator, Mediator, Trainer and Dispute Resolution Specialist. He has worked on disputes in the public, private and federal sectors of the economy servicing customers such as The Kennedy Space Center and Walt Disney World.
Sheryle Woodruff received a Masters Degree in Alternative Dispute Resolution in 1998 and has been a certified mediator, trainer and conflict coach ever since. She started Conflict Management Associates, Inc. in 1997 for the purpose of helping organizations turn conflict into an opportunity for growth. She specializes in workplace mediation including EEO and discrimination complaints with an emphasis on early intervention and long term win-win resolutions.
Sergio A. Delgado worked at The Federal Mediation Conciliation Service (FMCS) for thirty years. He was a mediator and later the Director of Mediation and Supervisor for the Southern Region. During that time, he was involved in many complex labor negotiations and mediations. Sergio has also delivered hundreds of speeches and presentations to a diverse group of participants on a variety of labor management and ADR topics.