Mediation is when a neutral third party facilitates a discussion of issues between parties in conflict. This powerful process gives people an opportunity to discuss their issues in a controlled environment and often helps diffuse anger and clarify perspectives.  The mediation process allows the parties to keep control of the outcome vs. a judge, supervisor or other decision maker imposing a decision. At CMA, the goal of mediation is to reach a mutually acceptable agreement while attempting to preserve and improve a working relationship between parties.